FAQs

Here are the answers to some of the most commonly asked questions we get at Gifts Fulfilled.

Q: Where do you ship from?

  • A: Berlin, Maryland 21811

Q: Do you offer same day delivery?

  • A: No, all gifts are shipped therefore same day delivery is not available.

Q: Does the gift arrive assembled?

  • A: Yes, your gift is fully assembled, wrapped in clear cellophane, and topped with a bow.

Q: How do I add a gift message?

  • A: The gift message text box will appear in your shopping cart.

Q: How will my gift be delivered?

  • A: Your gift will arrive via UPS or USPS in a cardboard box. Inside the box your gift will be bubble wrapped. We use the shipping box that is closest in size to your actual gift so we do not have to waste resources with packing peanuts and other filler materials.

Q: What is the order cut off time for same day shipping?

  • A: 2pm Eastern Standard Time Monday through Friday. There is no shipping on weekends.

 Q: Are balloons that are included in gifts made of latex? Are they filled with helium? 

  • A: No to both questions. The balloons are foil and filled with air, which helps them last much longer than a helium filled balloon.

Q: How do I reach you for questions about my order?

  • A: Reply to the email you received with your order details. Or call us Mon - Fri between 10:00am and 4:00pm EST.

Q: Do you deliver to hospitals?

  • A: We prefer not to, because most patients are discharged in 48 hours. Plus it takes the hospital at least one extra delivery day to get your package to the patient. See our full hospital delivery policy below.
Hospital Delivery Policy:
We have had a significant number of issues with the patient not receiving their gift and then getting discharged. Please note this is our hospital delivery policy:
1. We suggest you ship to a home address. Most patients are out in 48 hours. Even with 2 day delivery it often takes the hospital one extra day to get the package to the patient and by that third day the patient is already discharged. (And weekends there are no deliveries.)
2. No refunds will be given for packages that are delivered, but not received by patient
3. Select Hospital Shipping - Signature Confirmation at check out. If you do not we will bill you the additional fee for signature confirmation. Note this is only for hospitals, not long term care, nursing home or rehabilitation centers.
4. If patient is discharged prior to receiving package contact the hospital shipping dept. and ask them if they forward patient mail or return to sender. If they forward patient mail you are all set and can notify the recipient of this. If they do not forward the item can be re-shipped once the return is received for an additional shipping cost, or refunded for the item cost only, not the shipping charges.
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