HOLIDAY SHIPPING SCHEDULE:
- UPS Ground Ship by December 15th to arrive before December 25th.
- UPS 2nd Day Air Ship by December 20th
- UPS Next Day Air Ship by December 21st
- USPS Priority Mail Ship by December 18th
- USPS Express Mail Ship by December 20th
Q: Where do you ship from?
- Berlin, Maryland 21811
Q: Do you offer same day delivery?
- No, because we hand craft each gift we are not able to offer same day delivery.
Q: Does the gift arrive assembled?
- Yes, your gift is fully assembled, wrapped in clear cellophane, and topped with a bow.
Q: How do I add a gift message?
- The gift message text box will appear in your shopping cart.
Q: How will my gift be delivered?
- Your gift will arrive via UPS or USPS in a cardboard box. Inside the box your gift will be bubble wrapped. We use the shipping box that is closest in size to your actual gift so we do not have to waste resources with packing peanuts and other filler materials.
Q: What is the order cut off time for same day shipping?
- 2pm Eastern Standard Time Monday through Friday. There is no shipping on weekends.
Q: Are balloons that are included in gifts made of latex? Are they filled with helium?
- No to both questions. The balloons are foil and filled with air, which helps them last much longer than a helium filled balloon.
Q: How do I reach you for questions about my order?
- Reply to the email you received with your order details. Or call us Mon - Fri between 10:00am and 4:00pm EST.
Q: Do you deliver to hospitals?
- We prefer not to, because most patients are discharged in 48 hours. Plus it takes the hospital at least one extra delivery day to get your package to the patient. See our full hospital delivery policy below.